Introduction

Lemonodasos.com is the property of Vlachos Dimitrios and Maria Lekka, with the distinctive title “LEMONODASOS”, our business and our offices are located in Galata, Trizinia (Tax Identification Number 801103584, First Tax Office of Piraeus, PC 18020 )

Personal data protection

During your visit at lemonodasos.com/eshop you may be asked to provide your personal information (name, surname, email address, shipping address, etc.) mainly to process your orders. The management of lemonodasos.com and the protection of the personal data of the users/visitors of this website, are governed by the relevant Greek and European legislation and these Terms. Any personal data that you declare anywhere on the pages and services of the websites www.lemonodasos.com, are kept exclusively for reasons related to your transactions with us, the improvement of the services provided and the operation of the respective service and may not be used by any third party (except where provided by law to the competent authorities only).

The protection of your personal data is very important to us. For this reason, we strictly follow this Personal Data Protection Policy, which ensures a high level of service, respecting the current legal framework. The processing of your Personal Data by Lemonodasos is done in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 (EU) GDPR

When you visit our site, the following information will be stored for technical reasons in the so-called “logs”:

• The IP address of the computer of access
• the website from which you visit us
• the pages within our site you are visiting
• the date and duration of the visit,
• the type of browser
• the operating system

If you contact us via the contact form on our website or via email, the data you provide to us during this contact will be stored for six months, so that requests can be processed in the event of subsequent questions. We will not disclose this information to third parties without your consent.

You have the right to update, correct, delete, restrict, data portability, revoke and contradict. If you believe that the processing of your data violates your data protection law or if your data protection claims have been violated in any way, you can file a complaint with the supervising authority.

Security

We recognize and respect the importance of the issue of the security of your Personal Data as well as your electronic transactions. All information, which is related to your personal data and your transactions, is secure and confidential. Our company does not keep your credit card details in its files.

Cookies

A cookie is a small piece of text that is sent to the browser by a website you are visiting. Cookies help us to store information about your visit, which can facilitate your next visit and make the website more useful for you. Without cookies it would be impossible for lemonodasos.com to offer to the users/visitors of this website important services such as, order status, storage of products in the shopping bag, etc. If someone does not want to collect information through cookies, they can adjust their browser on the Internet, either to automatically reject all new cookies, or to be asked every time a cookie is to be installed on the computer hard drive.

Return Policy / Order Cancellation

All products sold from our website meet strict ISO 22000: 2005 quality standards. In cases where the customer has received a defective product or other or substantially different products than the ones you ordered have been delivered to you, contact lemonodasos.com directly at +30 22980-42772 to inform you about the possibilities of their return.

The buyer has the right to return the goods within 14 days, as long as they are in their original condition with complete and intact packaging and all the appurtenances of the product. Excluded are food and beverages, products intended for immediate consumption are not returned, except at the time of delivery of the order (refusal to accept the order).

• Returns are accepted by arrangement only if the products have not been used and are in their original packaging.
• In case there is no mistake on the part of our company, only the amount corresponding to the value of the products is refunded and the shipping costs are borne exclusively by the customer.
• In case of invoice issuance, the return must be made with a sending-return form.
• Your refund takes place within 30 days from the return and receipt of the products by our company through a bank transaction stating the account to which you want the deposit to be made

The cancellation of the order can be done within 24 hours, it can take place even before the completion of the order, if the online order has been completed but the product has not been sent yet you can call +30 22980-42772 and we will undertake the cancellation of your order.

Payment Methods

Payment is done before the products are shipped and can be done in one of the following ways:

Bank account deposit:

• PIRAEUS BANK
  Account No.: 6353-148343-235
  ΙΒΑΝ: GR34 0171 3530 0063 5314 8343 235
  Beneficiary: VLACHOS DIMITRIOS MARIA LEKKA PARADOSIAKA PROIONTA IKE
• ALPHABANK
  Account No.: 160-00-2330-000880
  ΙΒΑΝ: GR 190 140 1600 1600 0233 0000 880
  Beneficiary: VLACHOS DIMITRIOS MARIA LEKKA PARADOSIAKA PROIONTA IKE
• NATIONAL BANK
  Account No.: 44700264094
  ΙΒΑΝ: GR030 110 4470 0000 4470 0264 094
  Beneficiary: VLACHOS DIMITRIOS MARIA LEKKA PARADOSIAKA PROIONTA IKE

** You must enter your order number and your name in the reason for the deposit. For the fastest execution of your order, inform us by e-mail with the deposit slip at sales@lemonodasos.com

***Any expenses from different banks are borne only by the customer.

By Credit Card

By selecting the card as a payment method, the customer is automatically transferred to the secure payment page of the Piraeus Bank service.

Shipping Products

Our products are packed in special boxes for two products. Therefore you need at least 2 products to complete your order, and the total quantity of products to complete the order should be multiples of 2. You can choose different product combinations. For larger orders, please contact us at +30 22980 42772.

Shipping Cost

Greece – Attica

Orders over 30 Euros are sent free of charge with a transport company.

Orders under 30 Euros are sent by Antlog Courier, and cost 7.50 Euros

Greece – outside Attica

Orders over 30 Euros are sent free of charge with a transport company.

Orders under 30 Euros are sent by Speedex , and cost 7.50 Euros

Cyprus

Up to 20 Euros: Shipping with Speedex and at a charge of 10.00 Euros
20 to 40 Euros: Shipping with Speedex and at a charge of 16.00 Euros
Over 40 Euros – Shipping with Cyprus Seaways and at a charge of 37 Euros